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Under the JaimePOS customer satisfaction guarantee, you are protected if your item arrives damaged, doesn’t match the listing description, or is the wrong item. Even if the regular return policy indicates no returns, you can still return the item. To initiate the process, please contact us within 2 business days from the date of order receipt and provide the order number and reason for the refund request. Upon approval, we will issue you a Return Merchandise Authorization (RMA) number, allowing you to return the item for a full refund.